Privacy Policy

1. Information we collect

We may receive information you provide directly, such as your name, email address, account details, messages, support requests, and information submitted when using a GOLIDE product or service.

We may also collect basic technical and usage information such as device or browser type, pages visited, timestamps, referral information, and security or diagnostic events needed to operate and protect the service.

2. Accounts and authentication

When you sign in, an authentication provider may process identity information needed to create and maintain your session. We use that information to provide account access, protect restricted areas, and distinguish administrative access from public access.

3. Payments and purchases

Payments may be handled by third-party checkout or marketplace providers. GOLIDE does not need to store your full payment-card details when those providers process the transaction. Their own privacy terms also apply to information they process.

4. How information is used

• Provide, maintain, secure, and improve GOLIDE services.
• Deliver purchased digital products or requested functionality.
• Authenticate users and protect administrative systems.
• Respond to support, business, or partnership enquiries.
• Measure reliability, diagnose failures, and prevent abuse.
• Meet legal, accounting, security, or compliance obligations where applicable.

5. Third-party services

GOLIDE may rely on third parties for hosting, authentication, storage, analytics, payment processing, communications, and platform integrations. Those providers process information under their own terms and policies. We only use access that is needed for the relevant service or integration.

6. Data retention and security

We retain information only for as long as it is reasonably needed for the purpose it was collected, operational continuity, security, legal obligations, or dispute resolution. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

7. Your choices

You may contact us to ask about personal information associated with you, request correction, or request deletion where applicable. Some records may need to be retained when required for security, legal, tax, fraud-prevention, or transaction purposes.

8. Children

GOLIDE services are not intentionally directed to children under the age required to consent to online services in their jurisdiction. If we learn that personal information was collected inappropriately, we will take reasonable steps to address it.

9. Changes to this policy

We may update this policy as the platform changes. The date shown above indicates the latest published version. Material changes may also be communicated through the service when appropriate.